Class Cancellation Policy

All classes booked with class credits require a 12-hour cancellation notice. No Exceptions.

We do not accommodate same day swaps after the late cancel window without a penalty prior to rebooking.

Penalties for no-shows and late cancels are as follows:

• Monthly Unlimited Membership: $15 fee per cancelation, $20 no-show fee

• Monthly 4/8/12x : Loss of Credit

• INTRO OFFERS:

  • Intro Class Pass: $15 fee per cancelation, $20 no-show fee; credit will go back to account

  • Intro 3 for $60: $15 fee per cancelation, $20 no-show fee; credit will go back to account

  • Intro Unlimited: $15 fee per cancelation, $20 no-show fee - NO EXCEPTIONS

• Packages: $15 fee per cancelation, $20 no-show fee; credit will go back to account

• Drop-In’s: $15 fee per cancelation, $20 no-show fee; credit will go back to account

First Timers:

We require first timers to arrive 15 minutes prior to the start of class to receive an overview of the method and machines prior to their first session

• First time clients not present prior to the start of class will not be allowed to take class

• If you know you will be late or unable to make class as a first timer, please call the studio and we will early cancel your reservation so that you can take your first class another time.

• Sticky socks are required for class and can be purchased at the studio.

• We cannot accommodate first timers who are pregnant and in their third trimester. Please see below for the pregnancy policy.

• Clients must be at least 16 years old to attend classes. Any client under the age of 18 must be accompanied by a parent or guardian

Grip Socks:

Grip socks are required for every client. There are no exceptions

• Please bring a pair to each class or purchase from the front desk

• This policy is to ensure that you do not slip on the machine and to ensure machine cleanliness 

Waitlist

Registering for the waitlist is treated the same as registering for a class. If you are moved from the waitlist into class more than one hour before the class time, your credit will be used.

• When prompted to join the waitlist, choose “Yes, add me to the Waitlist.”

• If your plans change, please remove yourself from the waitlist to avoid being added into class.

• If you are added into class and do not attend, any purchase option that class was booked with will lose the credit and unlimited members will be charged $15 for late-cancel or $20 no-show

• We offer a 60-minute “grace period” before class that will allow you to early cancel if you can’t make it to class at the last minute

• If a client has not arrived 5 minutes after the scheduled start time for class, their spot can be forfeited by a waitlist or walk-in client unless they call before the start of class and confirm that they are coming to class, but running late

Pregnancy and Injury

Please communicate with your instructor prior to class if you are pre/postnatal or have an injury so that they can instruct you on specific modifications.

• Our workout is very supportive for pregnant clients and we love being a part of your journey during this time.

• With this being said, it is important to realize that working out while pregnant should be approached with care and it is important that you are not starting this method for the first time once you are pregnant, as there are a number of modifications and even exercise changes that must be made to keep you and baby safe (which will be hard to accommodate if you are just getting started with the method)

• The Innerverse Method is a very core and stability-based workout, with many of the exercises needing to be modified after 12 weeks

• It is important that we know about your pregnancy or injury prior to class so that we can talk through the modification or change certain exercises in your routine. instructors will have you fill out pregnancy form before continuing our studio.

• Every client’s pregnancy journey is different, but there are a limited number of exercises safe for the third trimester, so we ask that you have been coming regularly prior to working out with us this far along in your pregnancy

• Please consult with your doctor prior to taking a class

Late Policy

Any reservation not checked in at the start of class may be released to another client

• If you are running behind you must call or text the studio to hold your spot for up to 10 minutes

• First timers who arrive after the start of class with lose their credit and will not be allowed entry of class due to safety purposes.

Cell Phones and Personal Items

• Personal items should be left outside studio, for personal reasons clients may bring personal belongings into studio placed by their machine out of way of other clients and instructor.

• Cell phones are not permitted in the studio during class and must be put away

• Under no circumstances are cell phones to be used while on the machines

• GLASS WATER BOTTLES are not permitted in the studio due to the risk of bottles breaking and causing a dangerous studio environment

Class Expirations

Standard class packages have the following expiration timelines. All package options include expiration details on their product pages and on our app and will not be extended. Special promotions may be subject to different expiration timelines, which will be outlined prior to purchase.

• 1 Class - 30 days

• 5-Pack - 2 months

• 10-Pack - 3 months 

• 20-Pack - 9 months

Terms & Conditions

• All class sales and membership charges are final. 

• Classes are not eligible for transfer, refund or exchange. 

• Classes and packages expire according to the timelines listed under the "Class Expiration" section of this page or for special packages, according to the timeline listed on the purchase page prior to checkout

• Instructors and classes are subject to change without notice.

• All classes must be pre-paid through our website or purchased at the front desk prior to class. 

• A valid credit card is required for all accounts. If an active credit card is not applied to your account you will not be able to enter class until there is a valid card on file.

• First time clients not present prior to the start of class will not be allowed to take class and will lose their credit.