Membership Dispute, Freeze and Cancelation Request Form
After you fill out this form, we will contact you as soon as possible. Pease allow 72 hours to process. Once you submit your request, we must confirm if your request is approved or denied. PLEASE NOTE THAT AS OF 6/15/24 ALL REQUESTS MUST BE FILED THROUGH THIS FORM AND NOT THROUGH EMAIL, PHONE OR TEXT to the studio.
MEMBERSHIP POLICIES
A valid credit card is required for all accounts
Freezing Recurring Payments
-Memberships may be frozen a maximum of (2) times, for up to 60 days total per calendar year
-Freeze requests that extend beyond 60 days must be accompanied by a doctor’s note explicitly stating that you are unable to work out at INNERVERSE STUDIOS for a given time period
Canceling Recurring Memberships
- We offer many different memberships to accommodate varying pricing and commitment options. Please see them listed below for more information on cancellation window requirements.
- Memberships may only be canceled before their contract expiration when accompanied by a doctor’s note or with proof of a move outside of a 20-mile radius to your home studio
- If you choose to cancel your membership before your contract ends you will be responsible for finishing out the signed contract and paying for your current month. No partial-month reimbursements will be issued
Monthly Memberships
30 day cancellation from autopay date
TERMS AND CONDITIONS
All class sales and memberships are final
Classes are not eligible for transfer, refund or exchange
If credit card expires or declines scheduled membership payment, the customer is still responsible for contractual payment